Shipping policy
Delivery Policy:
- Delivery within the UAE: Shipping within the United Arab Emirates is available at a flat rate of 30 AED for most areas. Please note that delivery times may vary depending on your location within the UAE.
- GCC Countries Delivery: For deliveries to GCC countries, we utilize DHL as our shipping partner. The shipping fee is determined based on the weight of your order, and delivery time is estimated at approximately 4 days. Please be aware that customs and import regulations may apply in your country, which could affect the delivery time.
Shipping Policy:
- Pre-order and Customized Orders: Please note that pre-order and customized orders may take between 4-7 weeks to be completed and delivered to your designated address.
- Ready-Made Pieces (UAE): For ready-made pieces within the UAE, we strive to provide next-day delivery.
- Ready-Made Pieces (GCC Countries): For GCC countries, delivery of ready-made pieces typically takes 4 working days.
- International Shipping: For customers outside the UAE and GCC countries, please contact our customer service team to inquire about international shipping options, fees, and estimated delivery times.
- Tracking Information: Once your order has been shipped, you will receive a tracking number and a link to monitor the status of your delivery. You can use this information to stay updated on the whereabouts of your package.