Terms and Conditions

Return and Exchange Policy:

  • Exchange Policy: We offer exchanges only in the event that you receive an incorrect or damaged item. Please inspect your order upon receipt and promptly contact our customer service team for assistance.


  • Sizing Responsibility: It is important to note that we are not responsible for incorrect sizing choices made by the customer. Please ensure that you have selected the correct size prior to placing your order, as we do not offer refunds for sizing issues.


  • No Refund Policy: We do not offer refunds for any purchases. All sales are considered final.


Purchase Policy:

  • Payment Options: We accept various payment methods, including credit/debit cards and online payment gateways. Your payment information is securely processed, and your privacy is of utmost importance to us.


  • Order Confirmation: After placing an order, you will receive an email confirmation with details of your purchase. Please review this email carefully to ensure that all information, including the shipping address, is accurate.


  • Cancellation Policy: Once an order has been placed and is in the process of being prepared, it cannot be canceled. We kindly request customers to review their order carefully before finalizing the purchase to avoid any inconveniences.


  • Customer Support: Our customer service team is available to assist you with any questions or concerns you may have regarding your order, delivery, or product inquiries. Feel free to reach out to us via email or WhatsApp during our business hours.


Delivery Policy:

  • Delivery within the UAE: Shipping within the United Arab Emirates is available at a flat rate of 30 AED for most areas. Please note that delivery times may vary depending on your location within the UAE.


  • GCC Countries Delivery:  For deliveries to GCC countries, we utilize DHL as our shipping partner. The shipping fee is determined based on the weight of your order, and delivery time is estimated at approximately 4 days. Please be aware that customs and import regulations may apply in your country, which could affect the delivery time.


Shipping Policy:

  • Pre-order and Customized Orders: Please note that pre-order and customized orders may take between 4-7 weeks to be completed and delivered to your designated address.


  • Ready-Made Pieces (UAE): For ready-made pieces within the UAE, we strive to provide next-day delivery.


  • Ready-Made Pieces (GCC Countries): For GCC countries, delivery of ready-made pieces typically takes 4 working days.


  • International Shipping: For customers outside the UAE and GCC countries, please contact our customer service team to inquire about international shipping options, fees, and estimated delivery times.


  • Tracking Information: Once your order has been shipped, you will receive a tracking number and a link to monitor the status of your delivery. You can use this information to stay updated on the whereabouts of your package.


We are committed to providing a transparent and reliable shopping experience. If you have any additional inquiries or require further information, please do not hesitate to contact us. Your satisfaction is our priority, and we look forward to serving you as a valued customer of Vivid.